Terms & Conditions When Booking Your Holiday

TERMS AND CONDITIONS
When booking your holiday with Bunyonyi Safaris Ltd Ltd, please quote your intended date of arrival and departure, the number of people traveling and tour name and/or code. This will help us meet your needs precisely and minimize unnecessary correspondence. Please pay at least a 50% deposit 3 months before you travel and the balance at least a month before your arrival date. For those intending to do gorilla tracking, gorilla permits are sold on a “first come first serve” basis. It is best that you book a permit as soon as we provide you with the information on their availability on the date(s) you plan to go tracking.

BOOKING CONDITIONS
Africa Payment & Cancellation Policy
A deposit of 50-60% of the total invoice is required to secure your reservations, once being confirmed to you.
The balance of payment is due 20-30 days prior to your date of arrival in Africa or safari start. If your booking is made and confirmed within 45 days of your arrival date, full payment will be required immediately.
Payments can be made either by Visa, Master Card via Telegraphic Transfer to our bank account to be provided.
Payment by visa card attracts a 5% bank surcharge
Cancellation must be notified in writing and will take effect the day it is received by Bunyonyi Safaris Ltd . The following penalties will apply:-
Cancellation more than 60 days prior to your travel - forfeit deposit.
Cancellation between 30 and 60 days - 50% of land cost.
Cancellation within 30 days - no refund on land cost.
No refund is available for cancellations after commencement of tour arrangements or on any services not used.General Booking Conditions.

Passports and Visas
You are required to ensure that your passport and travel documentation is in order and that you have obtained the necessary visas for your journey. Should you require assistance on this matter we will be pleased to make recommendations.

International and Domestic Air Bookings
Reconfirmation of flight bookings is the responsibility of the traveller. As tour arrangements may be booked to connect with international and domestic air flights it is your responsibility to keep us updated as to your flight times and numbers.

Travel Insurance
It is a condition of booking one of our tours that the traveller is adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.

Amendments to Confirmed Arrangements
Bunyonyi Safaris Ltd offers its clients customised packages of land and / or air services using various suppliers. The price of your travel arrangements is subject to the possibility of changes and surcharges beyond our control and may occur in connection with governmental action, currency exchange rate fluctuation and increases in suppliers' prices.
While Bunyonyi Safaris Ltd will use its best endeavors to provide all tours as confirmed, reasonable changes in the itinerary may be made without notice if deemed necessary or advisable by our experienced staff.

Responsibility
In the case of Africa, Bunyonyi Safaris Ltd acts only as a co-ordinator for all passengers with respect to services provided by underlying operators, including hotels, lodges, restaurants, road transport providers, professional guides, air charter services, boating, rafting, kayaking, bush walking, trekking and climbing activities. . All bookings with Bunyonyi Safaris Ltd are therefore subject to the limitations of liability imposed by the underlying operators involved in the trip.
Payment of a deposit will indicate an acceptance of these booking conditions by the passenger/client.

Disclaimer
1.    The company and its agents act only as agents of the guest/tourist in all matters relating to tours, transport and hotel/accommodation and shall not be liable for any illness, injury or death of the client or any person named on the booking form.

2.    The company will not be held responsible for any delays, cancellations, or non- acceptance of reservations. While we do our best to ensure that each program advertised is properly arranged, we have no direct control over services provided by sub-contractors.

3.    The company reserves the right to employ sub-contractors to carry out all or part of the services agreed upon, as well as change the client’s itinerary should ground conditions such as weather, necessitate.

4.    The laws of the country in which the tour takes place, and no other country, govern the company’s liability to passengers carried in its own vehicle.

5.    While the company provides all the services to the best of its ability for your comfort and safety, it will be noted that all safaris are taken at the risk of the client(s).
 
Charlotte Kamugisha
Bunyonyi Safaris Ltd